Our relationship with the Bold360 team is more than just a vendor connection; it is a true partnership where we have access to the support we need to ensure a high level of customer service commitment to our customers.”. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. They have a wide delivery partner network in the UK and across to ensure the safe and sound delivery of your packages/parcels at an affordable cost. Just three simple steps and you are done: The international parcel delivery with parcel2Go starts with £7.10 excluding VAT. Parcel2Go Prepay; Postcode Finder; Parcel Volume Calculator; Print Your Labels; Print a Commercial Invoice; Rearrange Your Collection; Prohibited Items; Tracking; Last Posting Dates 2019; Choose Your Country. If you chose to add guaranteed delivery and insurance service with your parcel then you will get benefited in many ways. Once the order is canceled, you can apply for a refund in a similar manner. The Bold360 solution provides a greater ease of use and navigation for customer service team members. Check out what 65,148 people have written so far, and share your own experience. Delivery service providers like Parcelforce, UPS, TNT, Hermes, DPD, FedEx, DHL, and many more are covered in its range of couriers. Bold360 is absolutely fantastic for this. The tracker tool shows a time of collection when I won’t be available at the address. They are just laughing at us. See All. Click here for more info. Website Status. 22% increase in customer satisfaction (CSAT) score – 3.3 up from 2.7, 11% improvement in Trustpilot scores, rising from 3.7 to 4.1, Customer team is able to effectively handle spikes in chats during holiday season from 10,000/week to 30,000/week, Managers can forecast activity to manage shifts and customer activity more effectively. “And it was the right decision for us. A key feature is the reporting options. Choose the nearest drop-off location and drop your pre-packed parcel there. Install the application to know the status of your package any time, We have designed a mobile application for you to easily monitor all your packages. You can easily make a claim for your parcel as long as you are a contract holder with Parcel2Go. Thank you for getting in touch. Why not try searching for your enquiry in one of our popular topics: … Powered by Parcel2Go. You can enjoy its affordable and secure eBay international shipping in around 180 countries. For example, they will advertise a next day service but the terms state 2-3 days for delivery. Live Help Talk to an operator. Response Time. Find out the right service provider and book a UK parcel delivery. Along with this, it allows you to compare the delivery quotes from multiple delivery services under one platform and help you find out your best match. Track the shipment and get live delivery status. View Jobs at Parcel2Go.com. What to do if Parcel2Go tracking not working? Parcel2Go services Parcel2Go is majorly into parcel delivery at the local and international levels. “We are looking forward to exploring the next stage of our customer service evolution with the Bold360 team and expanding our live chat to an AI-based chatbot for even faster resolution to customer questions,” said Woodbridge. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. What Parcel Delivery Services do Parcel2Go Offer? Parcel2Go Live Chat Is Open For The Following Hours 24 hours a day – 7 days a week Parcel2Go Live chat is a feature available 24 hours a day and 7 days a week in the website to stay connected with its customers. Bold360 enables us to compete in the marketplace by empowering us to offer customer service excellence. “We are able to minimize the risk to the customer by promptly addressing their questions and providing customer service excellence at a greater scale.”. Together we can! For this, you need to login to your Parcel2Go account, visit the “My order” section, click on the order you want to cancel, and proceed. | Read 59,701-59,720 Reviews out of 65,148 This includes, delivery tracking, shipping costs. If you are an Amazon seller looking for ways to boost your sales and delivery process then using Parcel2Go’s Amazon international delivery can help you: Parcel2Go PrePay is the fastest way to book a parcel delivery and pay for it. Information. What to do? So, there is no particular pre-decided delivery date. Do you agree with Parcel2Go’s 4-star rating? In case you are confused about where to find it, tracking number lookup can be done in your account details or order confirmation email. Our extensive research and word of mouth recommendations led us to Bold360, which supported our goal of customer service excellence,” said Phil Woodbridge, Head of Operations for Parcel2Go. MyHermes Live Chat is open for the following hours: 8am -6pm Monday to Friday. They will try resolving the issue. Do you agree with Parcel2Go’s 4-star rating? As soon as you place an order with Parcel2Go, you will get an estimated. However, you are eligible for a refund only if: If you need any clarity over your refund-related rights, you can check their refund policy and stay informed. How accurate is the Parcel Volume Calculator of Parcel2Go? Where is my nearest Parcel2Go drop off location? Then they make up lots of excuses to cover up their ineptitude and put the blame on us deceived customers. Overview Overview. Track your order using the Parcel2Go tracking number and stay updated with the delivery details. 2 Inter­views--Benefits--Photos. Reply. A key feature is the reporting options. Contact Parcel2Go customer service. “When Bold360 was implemented, we saw – and continue to see – greater efficiency and productivity for our team. Lizi - 11 hours ago @OnlyoneRuscoe Hi Russ, I'm sorry to hear that - if you could please DM me your order number, then I'll take a look for you. Create a Parcel2Go account using valid ID, enter the parcel & delivery details, and gather online quotes. Do you agree with Parcel2Go’s 4-star rating? Average salaries for Parcel2Go com Live Chat Operator: [salary]. | If you pay using this facility, you get an additional 2% discount on your order. Response Code . It has earned a remarkable reputation and eminence in local UK markets and at a global level with the help of its hassle-free, cost-effective, and safe parcel delivery service. 200. Do you agree with Parcel2Go’s 4-star rating? CBSNews.com | CBS.com | TV.com | TVGuide.com. Pack your parcel and drop-off it to your neared drop-off location. Parcel2Go work with multiple courier service providers and the collection time often varies. Which documents are required to be sent outside of the EU? Yes, you can. Parcel2G has a dedicated contact center to help you with your queries and worries. If due to any reason, you don’t want to proceed with your order, you can easily cancel it. Parcel2Go.com. | Read 30,101-30,120 Reviews out of 47,003 Do you agree with Parcel2Go’s 4-star rating? There’s live chat on the site. Choose the one which suits the most. Individuals may send any size package to destinations throughout the U.K. and internationally whether is it same day, next day or economy services. What is the expected delivery time for my Parcel? They have a 24*7 live chat portal to assist you. Faster and safer than eBay’s Global Shipping Programme. | Read 57,421-57,440 Reviews out of 64,071 The Parcel Volume Calculator of Parcel2Go is around 99.99% accurate and is an ideal way to pay the right amount for your parcel and avoid any additional fee. You really need to get it sorted, the sooner the better for everyone. Because we work with all of the industry’s biggest and best couriers - including UPS, Hermes and Parcelforce – we can provide the widest range of top-quality service options to our customers… at the lowest prices online. Check out what 64,957 people have written so far, and share your own experience. Here is the short video explaining every bit of parcel measurement. Parcel2Go com salary trends based on salaries posted anonymously by Parcel2Go com employees. You will get a full refund if the shipment doesn’t arrive at you as per the pre-agreed date. eBay parcel delivery is available with Parcel2Go. It would be done with the help of leading courier partners like UPS, DPD, and Parcelforce. Just visit this page, select the service you would like to book, enter the postcode in which you are looking for a drop-off point, and submit the details. United Kingdom; Ireland; Spain; Enter Your P2G Reference Number: Courier networks have been experiencing severe delays to Europe. Get registered with Parcel2Go and courier quote online. Phil Woodbridge, Head of Operations, Parcel2Go. Finding the Parcel2Go drop off location is easy. We are currently very busy helping other customers, but please send us your query using the online contact form on the Getting Help page, and a member of our team will contact you as soon as possible. | Read 59,681-59,700 Reviews out of 64,957 Sending UK parcel with Parcel2Go is as easy as clapping. To enjoy a range of express delivery options. The main problem with this site and similar is that they promise more than they deliver in many cases. Parcel2Go brought in Bold360 live chat as a replacement for its existing solution. No phone number. This is the only obligation that you have to fulfill to make a claim. Bold360 live chat enables the customer service team to handle more complex tasks more effectively, and it supports the firm’s ability to offer multilingual options. The web chat agents are able to help you with any queries, concerns or questions relating to your parcel. Sending a parcel by Parcel2Go is a child’s play. Currently, Parcel2Go is building its business case for greater proactive customer interactions with AI. Consumers complaining about Parcel2Go.com most frequently mention customer service, next day and live chat problems. Company Overview FAQ. The detail is also available on your official Parcel2Go account. You can rebook your parcel and reschedule your delivery. Is Amazon delivery available with Parcel2Go? Customer Help Centre What can we help you with? Parcel2Go is majorly into parcel delivery at the local and international levels. With the help of the Pkge.net tracker tool, you can easily track your parcel if you have Parcel2Go number. With the help of this number, you can track the shipment and stay updated with the latest progress in the delivery process. Bold360 allows Parcel2Go to approach customer service from a larger perspective to effectively manage its operations. At Parcel2Go, we guarantee to have the cheapest parcel delivery quotes in the UK. As the U.K.’s top parcel broker, Parcel2Go provides a shipping alternative to the Post Office for consumers and small eBay sellers and businesses. Good Morning, Thank you for your review. You can easily find it on your order confirmation email. These parcel delivery options, along with direct integration into various marketplace websites, is best served with a 24x7 customer service team. Privacy Policy They will surely offer you reliable and immediate help. Parcel2Go handles the Amazon delivery for its Smart Send program. You can forward your concern and they will help you to change the delivery address, update the weight & dimensions, and change the delivery date. Then you can’t make it happen without Parcel2Go. Share. With Bold360, Parcel2Go is reaching its goals of providing customer service excellence at a greater scale with 24x7 support. To rebook your parcel, you only need your PG2 reference number and email/postcode details. Tracking number and stay updated with the help of provided dimensional inputs us ; Terms & Conditions ; FAQs Join! Smart send program apply for a refund 57,421-57,440 Reviews out of 65,148 you! 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